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or Lost & Found Pets

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Customer Satisfaction Survey

* 1. Which location of the BC SPCA did you visit and/or have contact with (i.e. via telephone or email)?
(Select one of the available choices or enter a different value.)
 
Question - Not Required - 2. What day did you visit/call/email?




  3. What was the purpose of your visit and/or contact?
(Select one of the available choices or enter a different value.)
  4. If you answered "I wanted to adopt a cat/dog/small animal" in Question 3 above, please indicate how you found out about this animal?
(Select one of the available choices or enter a different value.)
 
Question - Not Required - 5. Was your experience with customer service at this location better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

   


 
Question - Not Required - 6. How eager were the staff or volunteers to help you at this location?

   


 
Question - Not Required - 7. How long did you have to wait before a staff or volunteer at the location began to help you?

   


 
Question - Not Required - 8. How well did the staff or volunteer at the location listen to you?

   


 
Question - Not Required - 9. How knowledgeable were the staff or volunteers at the location?

   


 
Question - Not Required - 10. How clear was the information the staff or volunteers at the location gave you?

   


 
Question - Not Required - 11. How likely are you to recommend the services offered by the BC SPCA to others?

   


 

(Maximum response 255 chars, approx. 5 rows of text)
   Please leave this field empty